Article 1. General

Liebo

Korenbloemstraat 1

5409 AX Odiliapeel

Tel: +31 413-306903

KVK number: 1717.6710

VAT number: NL001767036B93

1. These terms apply to all offers and agreements between Liebo (us) and you (the customer), unless we have agreed otherwise in writing.

2. These terms also apply if we hire other people (third parties) to carry out the assignment.

3. These terms also apply to our employees and management.

4. Any terms and conditions you might use do not apply. We explicitly reject them.

5. If one of the points in these terms is invalid, the rest of the terms remain in force. We will then discuss a new, valid agreement that is as similar as possible to the old one.

6. If there is any uncertainty about a rule, we will explain it according to the intention behind that rule.

7. If a situation arises that is not covered by these terms, we will look at the spirit and intention of these terms.

8. If we choose not to strictly enforce these rules once, it does not mean we lose the right to do so in the future.

Article 2. Quotes and offers

1. Quotes are non-binding, unless a deadline is specified. If a product is no longer available, the offer expires.

2. Obvious errors (such as a clear typo or wrong price) are not binding for us.

3. All prices include VAT and additional costs (such as shipping), unless stated otherwise.

4. If you agree, but deviate from our offer in some points, there is no agreement yet, unless we explicitly agree to your changes.

5. A package price does not oblige us to perform parts of it for a proportional part of the price. Offers do not automatically apply to future orders.

Article 3. Contract duration, execution, and changes

1. The agreement is for an indefinite period, unless agreed otherwise.

2. A delivery date is never a “hard” deadline. If we are late, you must give us a reasonable period in writing to resolve the matter.

3. We may have work carried out by others.

4. We may execute the work in parts and invoice per part.

5. For work carried out in phases, we may wait to start the next part until you have approved the previous one.

6. We can only start once you have provided all necessary information correctly.

7. Does an assignment need to change during execution? Then we will adjust the price and planning in consultation. You agree to potential consequences for price and time.

8. We will only execute changes after your approval. Being unable to execute a change immediately is not a reason to terminate the agreement.

9. We may refuse a request for a change if it is not feasible.

10. If you fail to provide necessary information, you are liable for the damage we suffer as a result.

11. We may increase prices due to changes in the assignment, legislation, or if the price increase exceeds 10% (for consumers within 3 months).

Article 4. Suspension and dissolution

1. We may stop or pause our cooperation if you do not fulfill your agreements, if we doubt your payment, or in unforeseen situations.

2. If dissolution is due to your actions, we must be compensated for damages.

3. Upon dissolution, all outstanding amounts must be paid immediately.

4. We do not have to pay compensation if we stop the agreement due to your failure to perform.

5. In case of interim termination, we will ensure the transfer of work (unless it is your fault). The costs for this are yours.

6. In case of your bankruptcy or debt restructuring, we may terminate the agreement immediately without compensation.

7. Do you cancel an order? Then we will charge you for the costs incurred and hours worked.

Article 5. Force majeure

1. In case of force majeure (situations beyond our control, such as natural disasters or strikes), we do not have to fulfill our obligations temporarily.

2. Force majeure is any cause outside our influence.

3. Does the force majeure last longer than two months? Then both parties may dissolve the agreement without compensation.

4. Work already delivered during the force majeure period may be invoiced by us.

Article 6. Payment and collection costs

1. You must pay in advance, unless agreed otherwise.

2. Do you pay late? Then you owe interest (statutory interest or 1% per month for companies).

3. Payments are first deducted from costs and interest, then from the principal sum.

4. We may refuse a payment if you want a different order of settlement than we determine.

5. A complaint about an invoice does not mean you may pause payment.

6. In case of non-payment, collection costs are for your account.

Article 7. Retention of title

1. Products remain our property until you have paid everything in full.

2. You may not resell, pledge, or use these products as a means of payment.

3. You must take good care of our belongings.

4. Does someone else seize our property? Let us know immediately.

5. You are obliged to insure our property against damage and theft.

6. If you do not pay, we may come and take our belongings back ourselves.

Article 8. Warranties, inspection, and complaints

1. Our products meet standard requirements for use in the Netherlands.

2. Warranty is valid for 6 months after delivery, unless agreed otherwise. After this, all costs are yours.

3. Warranty expires due to misuse, tinkering with the product yourself, or external factors beyond our control (such as extreme weather).

4. Check your product immediately upon receipt. Complaints must be reported in writing within two months of discovery with a clear description.

5. A complaint does not give you the right to delay payment.

6. Complaints reported too late will not be processed.

7. In case of a justified complaint, we will repair or replace the product.

8. Is a complaint unfounded? Then the investigation costs are for your account.

9. Minor deviations in color or size (e.g., with natural skins) are not grounds for a complaint.

Article 9. Right of withdrawal, exchange, and returns

1. You have a 14-day cooling-off period to cancel the purchase. We will refund the purchase amount. The return costs are yours. If you keep part of the order, we may withhold or still charge shipping costs.

2. Products must be returned unused, in good condition, and with all labels. Transport risk and shipping costs are yours.

3. Exchange for another size or model can be done within 14 days via email. The costs for reshipping are covered by Liebo (unless the total amount is under € 50,-).

4. We determine which packaging is suitable for the order.

Article 10. Liability

1. Our liability is limited to what is stated below.

2. We are not liable for damage caused by incorrect information you provided to us.

3. We are only liable for direct damage (such as costs to fix the error).

4. We are never liable for indirect damage (such as lost profit or business stagnation).

5. Our liability is always limited to a maximum of the invoice amount of the order.

6. Our liability is also limited to the amount our insurance pays out.

7. In case of intent or gross negligence on our part, this limitation does not apply.

8. We are not liable for damage or loss during transport. You can insure this yourself with the carrier.

Article 11. Limitation period

1. All claims against us expire after one year.

2. For claims regarding products that do not meet the agreement, a term of two years applies after your report.

Article 12. Transfer of risk

1. The risk of loss or damage transfers to you as soon as you take receipt of the products.

Article 13. Indemnification

1. You protect us against claims from others who suffer damage due to the execution of the agreement if the cause lies with you.

2. Are we still held liable by third parties? Then you will assist us and bear the costs.

Article 14. Intellectual property

1. All intellectual property rights (such as copyrights on designs) remain with us. We may use acquired knowledge for other assignments, as long as we do not share your confidential information.

Article 15. Applicable law and disputes

1. Dutch law applies.

2. We always try to resolve any dispute together first.

3. Complaints can be sent to info@liebo.nl. If you are not satisfied, you can also turn to the European Commission’s ODR platform (http://ec.europa.eu/odr).

Article 16. Location and amendment of terms

1. These terms are deposited at the Chamber of Commerce in Eindhoven.

2. The latest version as deposited, or the version that applied at the time of purchase, applies.

3. The Dutch text is always decisive.