Below you will find the most frequently asked questions to us.

Account

If I want to order, is it mandatory to create an account?
- No, this is not mandatory, it is useful, you can see your order history and you don't have to fill in all your details each time you place an order.

I want to delete my account, how do I do it?
- You cannot delete your account yourself. Send us an email with the request to delete the account and we will delete it immediately.

I do not want to receive any more newsletters.
- At the bottom of each newsletter is a link for unsubscribing a newsletter. If you click on this, you will no longer receive any newsletters from us. Of course you will miss our offers and news.

Foot size

How do I measure which size of slippers I need?
- Below you will find information on how to best find the right size. For some slippers, the inside dimensions are included and sometimes the size chart is included with the slipper in question. This depends on the brand. 

Are the slippers large or small?
- if a slipper is large or small, this is specifically mentioned on the slipper. If there is no remark, you can assume that you can order the normal shoe size.
With sheepskin slippers you have to assume that they are still going to run out. In the beginning they are allowed to be a little tighter. And in case of doubt, you can always contact us. We are happy to measure the inside dimensions in front of you.


Ordering

If a model of slipper is no longer in stock, or the size or colour is no longer in stock, can I still order it?
- If a model, colour or size can no longer be ordered, it will be marked "sold out" behind the size. But if there is a 0 behind the size, in most cases it can be ordered, as soon as you click on this size, you will see the delivery time of the item. You can also always send us an email with your question, so we can check with the supplier for security.

Will I receive confirmation of my order?
- Yes, you will always receive a confirmation of your order. If this is not the case, then he could be under "spam" mail, or the e-mail address is incorrect. When the order is shipped, you will also receive another email with the shipping confirmation and an email from Parcel with the track and trace code.

Pay

How can I pay for my order?
- You can pay via Ideal, in your own secure payment environment, via Paypal, via Afterpay, which is the quickest way to get your order home. You can also manually transfer the order in advance. Once we have received the payment, we will ship the order. This usually takes 1 to 2 business days, after you have transferred the amount via your bank. From Belgium you can pay via Mister Cash or Paypal.

When you visit us in Odiliapeel you can pay for contact as well as with Pin.

How do I use the discount code I received? (kortingscode)
- First place your order in the shopping cart. When you go to the shopping cart, you can enter your discount code on this screen. Then click on "calculate discount" and the discount will be deducted.

How do I receive a discount code? (kortingscode)
- Sometimes the newsletter contains a special offer with the discount code. Some slippers also carry a discount code. You can use this one. Discount codes can only be used for the items for which they are intended. If you simply enter a random discount code for a slipper, for which it is not intended, it will not be calculated.

Shipment

When can I receive my order?
- Orders to Great Brittany are about 2 to 3 days on the road

What are the shipping costs?
- Shipping costs to Great Britain amount to € 8.50

Returning

If I want to return my order, how many days should I do so?
- Within 14 days after receipt of your order, we would like to receive an email from the return notice. If desired, you will receive a link from us with which you can return the order more cheaply. You can then offer the return shipment to PostNL. Then you have another 14 days to return the order. The return shipment must therefore be received by us within 14 days of the date of the return notification.

When will I get my money back?
- After we have received and checked the return shipment, you will receive within one week the purchase amount back into your account.

Can I exchange my purchase?
- For this we would like to refer you to the page "exchange / return".

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